Everything you need to know about pricing and usage.
This is our Pricing FAQ. Here, you'll find answers to common questions about payments, usage, and our pricing model. Our pricing model is based on a pay-per-usage model for computing resources and paid plans.
If you have a question that is not covered here, don't hesitate to ask us on the community platform.
We charge compute usage cost per second with the following formula:
Number of Instances x Instance Time (in seconds) x Instance size price.
Our pricing page includes a detailed pricing table for the cost of different Instances. Taxes are excluded from the pricing page, but will be included in your monthly invoice.
Outbound bandwidth is not charged yet. We provide 100GB of outbound bandwidth per month for free, usage after this allowance will cost $0.04 per GB. We will notify you ahead of time once we begin charging outbound bandwidth.
We let you use 3 custom domains for free on the platform. Additional custom domains are not charged yet. We will notify you ahead of time once we begin charging for additional custom domains.
In this example case, the user is not subscribed to a paid plan. The user runs 2 nano Instances, 5 micro Instances, and 3 small Instances for the entire month.
Here is an example invoice to demonstrate the price breakdown of a month.
| Resource | Price per resource | Quantity | Total cost |
|---|---|---|---|
| Nano Instance | $0.000001 | 5 356 800 (2x 31 days in seconds) | $5.36 |
| Micro Instance | $0.000002 | 13 392 000 (5x 31 days in seconds) | $26.78 |
| Small Instance | $0.000004 | 8 035 200 (3 x 31 days in seconds) | $32.14 |
| Free tier | -$5.50 | ||
| Total | $58.78 |
Yes, there are paid plans available for those who want priority support and access to larger instances.
The Startup plan costs $79 per month and grants you priority support and lets you deploy more Apps and Services on larger instances.
In this example, an organization is subscribed to the Startup plan and using the same resources as the previous example. Here is the example invoice for this organization:
| Resource | Price per resource | Quantity | Total cost |
|---|---|---|---|
| Startup Plan | $79 | 1 | $79 |
| Nano Instance | $0.000001 | 5 356 800 (2x 31 days in seconds) | $5.36 |
| Micro Instance | $0.000002 | 13 392 000 (5x 31 days in seconds) | $26.78 |
| Small Instance | $0.000004 | 8 035 200 (3 x 31 days in seconds) | $32.14 |
| Free credit | -$5.50 | ||
| Total | $137.78 |
We require a credit card to prevent fraud and abuse. You will not be charged as long as you only use the free resources and do not switch to a paid plan.
We verify the card you enter by placing a $1 hold and immediately canceling the hold. Depending on your card issuer, the original charge will disappear immediately, or after between 7 and 21 days. We have no control over the release speed here as it depends on your card and bank.
When you enter your credit card, we place a $1 USD transaction hold to verify your card and ensure funds are available. We immediately cancel this hold after this verification is complete.
Once your card has passed this payment authorization process, you will be ready to access the platform and its resources. You start accruing charges after your resource usage surpasses the free allowances.
A quick way to track your usage is with the dedicated widget at the top of the page in the control panel. This displays your current plan and outstanding balance. You can hover over it to see your total usage.
Another way to track your usage is to view your usage summary under Usage and billing.
Tracking your usage is important so you can stay within your resource limits and avoid unexpected charges.
Yes! Every month you’ll get $5.50 of free credit allowing you to run two nano instances or one micro instance full-time for free. Usage above that will be charged.
If you have one service using a micro instance or two services using a nano instance, your current usage falls within the free credits. You can also check your draft invoice for April in the billing section of your account.
We are working on a spending limits feature and hope to offer it soon. In the meantime, you can estimate your monthly costs based on our pricing page. You can track this feature’s progress on our public roadmap.
Paid usage begins when an Instance has been created and the Deployment has a Starting status. In the case of git deployments, Instances are created after the build is complete.
No, you will only be charged for unpaused Services.
Scale-to-zero allows you to reduce your costs by automatically scaling down your resources when they are not in use. While this feature is in the works, you can manually pause your Services to reduce resource consumption. You can track this feature’s progress on our public roadmap.
On the first of the month, we send you a copy of your invoice by email, via our payment provider, Stripe. To ensure you receive your invoices on time, make sure the email address associated with your Koyeb account is up-to-date.
You can also access your invoice history by going to the Usage and billing section. Under Billing details, click Manage Billing to view your invoice history. Stripe manages the portal where you can find your invoice history.
Plan subscriptions start at the first of the month and end at the end of the month. On the first of the month, you will receive an invoice for your previous month’s charges. You will be automatically charged for those charges on the first of the month.
If you decide to upgrade your plan, you will be immediately upgraded to that plan and charged on the spot. This initial charge will be prorated based on how far into the month it is when you upgrade.
If you need to pay for a previous month’s usage, you will receive an invoice on the first of the month that follows. The card you have on file will be automatically charged for the amount due on the first of the month.
To change your payment method, log in to your Koyeb account and navigate to the Usage and billing section. Under Billing details, click Manage Billing to modify your payment method.
You can delete a credit card by visiting the Usage and billing section of your account so long as you have an alternative credit card on file. Payment methods are processed and stored by our payment processor, Stripe. You must always have at least one valid form of payment associated with your account. If you want to delete all of your payment methods, you will need to deactivate your account.
Your payment is considered overdue if we fail to charge your payment method for your outstanding balance.
We will contact you via email to notify you in case of payment failure. It is important to keep the email address associated with your Koyeb account up-to-date to ensure you receive your invoices on time.
Here are the important milestones to not miss to prevent service interruption in case of payment failure:
If the card on file is no longer valid, you will need to update your payment method. To change your payment method, log in to your Koyeb account and navigate to the Usage & billing section. Under Billing details, click Manage Billing to modify your payment method.
You can upgrade your plan from the control panel at any time by visiting your organization’s Settings and clicking the Usage and billing section.
You will be charged on a prorated basis if you switch plans after the first of the month.
Please note: After you switch your plan, you will need to wait 5 minutes before you can switch your plan again.
If you are on the Startup plan and would no longer like to be on this plan, you can switch to the Starter plan in the Usage and billing. The Starter plan is free and you are only charged for the resources you use after you have exhausted the free allowances for the month.
If you are using more resources than allowed on the Starter plan, you will first need to delete those resources.
If you switch your plan during the month, you will be charged a prorated rate for the time of the month you had a paid plan. For example, if you stop using the Startup plan in the middle of the month, you will be given a credit for the unused portion of the Startup plan time.
If you cancel your plan before the end of the month, you will be credited the remaining balance.
We accept all major credit and debit cards: Visa, Mastercard, American Express, Diners, Discover, and China Union Pay. Your payment information is securely stored and processed by our payment processor, Stripe.
Yes, taxes are computed and automatically included on your invoice based on the address associated with your payment method.
If you’re in an EU country, VAT will be charged according to the regulations:
The public pricing page does not include taxes.
USD.
Let us know on our community platform.